Privacy Policy

TripBrief AI (“TripBrief,” “we,” “us”) provides an AI-powered client-intake tool for travel advisors. This policy explains what information we collect, how we use it, and the choices you have. Questions? Email support@tripbrief.us.

Who this policy covers

We serve two groups. Travel advisors (“Agencies”) subscribe to TripBrief and use it with their own clients. Travelers (“Clients”) are the people who chat with the intake assistant through an Agency’s link. For traveler information, the Agency is the data controller and TripBrief acts as a processor on the Agency’s behalf.

Information we collect

• Account information (Agencies): name, email, agency name, brand settings, and a securely hashed password (handled by our authentication provider).
• Billing information: subscription plan and payment status. Card details are collected and stored by Stripe, not by us.
• Traveler intake information (Clients): the details a traveler shares in the interview — such as name, email, phone number, trip preferences, dates, budget, and the conversation transcript — used to produce the Advisor Brief for the Agency.
• Usage and technical data: log data, device/browser information, and basic analytics needed to operate and secure the service.

How we use information

• To conduct the intake conversation and generate the structured Advisor Brief.
• To deliver briefs and notifications to the Agency.
• To provide, maintain, secure, and improve the service.
• To process subscriptions and payments.
• To respond to support requests and communicate about your account.

We do not sell personal information, and we do not use traveler intake content to train our own models.

AI processing

Intake conversations and transcripts are processed by third-party large-language-model providers (accessed through OpenRouter) to conduct the interview and synthesize the brief. This content is sent to those providers solely to generate results for the Agency. Any destination or property suggestions produced by the AI are starting points for the human advisor to verify — not bookings, guarantees, or confirmed availability.

Service providers (sub-processors)

We share information with vetted providers who help us run the service:

• Supabase — database, authentication, and file storage.
• Vercel — application hosting.
• OpenRouter and its underlying model providers (e.g., Anthropic) — AI processing.
• Stripe — subscription billing and payments.
• Resend — transactional email delivery.

How we share information

Traveler intake information is shared with the Agency whose intake link was used. We also share information with the service providers above, and where required by law or to protect our rights and users. Each Agency’s data is logically isolated from other Agencies.

Data retention

We keep account and interview data for as long as an Agency’s account is active or as needed to provide the service. Agencies can delete individual interviews at any time. On account closure, we delete or anonymize associated data within a reasonable period, unless retention is required by law.

Security

We use industry-standard safeguards, including encryption in transit and row-level access controls that isolate each Agency’s data. No method of transmission or storage is 100% secure, but we work to protect your information.

Your choices and rights

Depending on your location, you may have rights to access, correct, or delete your personal information. Agencies can manage most data directly in the dashboard. Travelers should contact the Agency they interacted with, or reach us at support@tripbrief.us and we will route the request appropriately.

Cookies

We use strictly necessary cookies to keep advisors signed in and to operate the dashboard. The traveler intake chat uses local browser storage only to let a conversation resume if the page is refreshed.

Children

The service is intended for business use by adults and is not directed to children under 16.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by the “Last updated” date above.

Contact

TripBrief AI — support@tripbrief.us